Shipping policy

Shipping Policy

PremE FTP currently ships only to eligible addresses within the United States.

Orders are normally processed within 2–5 business days, Monday through Friday, excluding federal holidays. Processing time is separate from carrier transit time.

Shipping services and charges are calculated at checkout using the delivery address, package information, and available DHL Express, UPS, or USPS services. Available carriers and service levels may vary by order and destination.

Delivery dates displayed at checkout are estimates provided by the carrier and are not guaranteed. Weather, carrier disruptions, holidays, and other circumstances outside PremE FTP’s control may cause delays.

Customers are responsible for entering a complete and accurate delivery address. Address-change requests must be sent to contact@premeftp.com before fulfillment begins. Changes cannot be guaranteed after an order is submitted.

Tracking information will be provided through the order-status page and applicable Shopify notifications after shipment.

PO boxes and APO/FPO addresses are supported only when an eligible carrier service appears during checkout. PremE FTP does not ship to freight-forwarding services.

If a shipment is lost, delayed, damaged, stolen, or returned to sender, contact contact@premeftp.com promptly. PremE FTP will assist with reviewing the shipment and any available carrier claim, but resolution may depend on the carrier’s investigation.

Original shipping charges are nonrefundable unless the shipment problem was caused by an error by PremE FTP.

For shipping questions, contact contact@premeftp.com.